Do families feel reassured when something happens?

Question 1

A student has a minor injury on the field. When is the family told?

Accepted Answer

Right after initial care, with a clear and calm message

Question 2

An evacuation drill starts, and a message spreads in parent groups that the school is on fire. What’s best?

Accepted Answer

Tell families about the drill in advance, and send a quick official message if there’s confusion

Question 3

What matters most in an emergency message to families?

Accepted Answer

What happened, that students are safe or what’s being done, what families should do, and when the next update is

Question 4

When should family contact numbers be reviewed?

Accepted Answer

Regularly, because numbers change during the year

Question 5

Where should emergency messages to families come from?

Accepted Answer

One official channel families know

Question 6

A school bus is delayed by a breakdown. What’s right?

Accepted Answer

Tell the affected families immediately, with the expected arrival time

Your result is ready.